Privacy Policy

Last updated: October 2026

Who We Are

CloudCore IT Solutions, LLC (“CloudCore”, “we”, “us”) is a managed IT and technology support provider based in La Crosse, Wisconsin. This Privacy Policy explains what information we collect through this website and our services, how we use it, and the choices you have.

Information We Collect

We only collect the information we need to respond to you and support your technology:

Information you give us: your name, email address, phone number, business name, the service you are interested in and any details you share in a contact or quote form.
Support information: when you become a client, device, network and account details required to monitor, maintain and secure your systems.
Website usage data: basic technical information such as browser type, pages visited and approximate location, collected through cookies and standard server logs.

How We Use Your Information

To answer enquiries, schedule consultations and provide quotes.
To deliver, monitor and improve the IT services you request.
To send service notices, security alerts and account-related messages.
To keep our website secure and understand how visitors use it.

We do not sell, rent or trade your personal information.

Remote Support Sessions

Remote support sessions are only started with your permission. During a session our technician may view your screen and files strictly to resolve the issue you reported. You can end a session at any time.

Sharing Your Information

We share information only with trusted vendors that help us run our business and deliver services (for example email, remote-support, backup and security platforms), and only as needed for that purpose. We may also disclose information when required by law or to protect the rights and safety of our clients and our company.

Cookies

Our website uses cookies to remember preferences and measure basic traffic. You can block or delete cookies in your browser settings; the site will still work, although some features may be limited.

How We Protect Your Information

Security is the core of what we do. We use industry-standard safeguards such as encryption, multi-factor authentication, access controls and monitoring to protect the information entrusted to us. No method of transmission or storage is completely secure, but we work continuously to protect your data.

Data Retention

We keep personal information only as long as needed to provide our services, meet legal and accounting requirements and resolve disputes. When it is no longer needed it is securely deleted.

Your Choices

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you non-essential messages. Contact us using the details below and we will respond promptly.

Children's Privacy

This website is not directed to children under 13 and we do not knowingly collect their personal information.

Changes To This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

Contact Us

CloudCore IT Solutions, LLC
1024 St Paul St, La Crosse, WI 54603
Phone: (608) 704-0104
Email: James.bye@cloudcoremsp.com