Welcome to CloudCore IT Solutions (“CloudCore,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website or use our services.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information You Voluntarily Provide

This may include:

• Name
• Company name
• Email address
• Phone number
• Billing information
• Support requests
• Any information submitted through contact forms, chat systems, scheduling tools, or email communication

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referral sources
• Website usage statistics
• Cookies and analytics data

How We Use Your Information

We use collected information to:

• Provide IT services and support
• Respond to inquiries and requests
• Improve our website and services
• Communicate with customers and prospects
• Send service updates or important notifications
• Maintain security and prevent fraud
• Comply with legal obligations

We only collect information that is reasonably necessary to operate our business and support our customers.

We Do NOT Sell Personal Information

CloudCore IT Solutions will never sell, rent, trade, or distribute your personal information to third parties for marketing or advertising purposes. Ever.

Your information belongs to you.

We believe privacy is a fundamental part of trust, and protecting customer data is a core principle of our business.

Sharing of Information

We may share information only in limited circumstances, including:

• With trusted service providers who assist in operating our business (such as payment processors, hosting providers, or support platforms)
• When required by law, subpoena, or legal process
• To protect the rights, safety, and security of CloudCore, our customers, or others
• During a business transfer or merger, if applicable

Any third-party providers we work with are expected to maintain appropriate confidentiality and security protections.

Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to improve user experience and understand website traffic.

These technologies may help us:

• Remember preferences
• Analyze website performance
• Improve functionality
• Understand visitor behavior

You can disable cookies through your browser settings if you prefer.

Data Security

We take security seriously.

CloudCore IT Solutions uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or loss.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.

We encourage users to review the privacy policies of any third-party services they visit.

Data Retention

We retain information only for as long as necessary to:

• Provide services
• Meet legal or contractual obligations
• Resolve disputes
• Enforce agreements

When information is no longer needed, we take reasonable steps to securely delete or destroy it.

Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data
• Request limitation of processing
• Withdraw consent where applicable

To make a privacy-related request, please contact us using the information below.

Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs.

Any updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

CloudCore IT Solutions
1024 Saint Paul Street
La Crosse, WI 54603
Phone: (608) 704-0104
Email: info@cloudcoremsp.com
Website: CloudCoreITSolutions.com